Frequently asked questions
Delivery, returns, prescriptions and shopping — answered by our dispensary team.
Orders placed before 2 pm leave our dispensary the same business day. Standard delivery takes 2–4 business days and costs $4.95 — it is free on all orders over $50. Local customers can also choose free click-and-collect from our Alder Street store, usually ready within two hours.
Unopened, sealed items can be returned within 30 days for a full refund — just contact us with your order number and we will arrange it. For safety reasons, medicines that have left temperature-controlled storage cannot be restocked, so please check your order promptly on arrival.
Yes. Send us a message with your current pharmacy's details and your prescription information, and we will handle the transfer — most complete within one business day. Repeat prescriptions can be set to automatic refill with reminders before each dispense.
No — you can check out as a guest. Creating an account simply keeps your order history, refill reminders and PLUS membership rewards in one place.
PLUS members save up to 10% extra on selected lines and get free delivery on every order with no minimum. Membership is free — tick the PLUS box at checkout or ask in store and it applies immediately.
Any time. Call (212) 555-0147 during opening hours, or send a message through our contact page — a pharmacist, not a bot, will answer. If a product is not right for you, we will say so and suggest what is.