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Insights · 25 May

Face Coverings Required for In-Store Teams

Many of our customers manage conditions that make infections riskier — from chemotherapy to newborn care. That is why every member of our in-store team wears a face covering during consultations, vaccinations and till service.

What this means for your visit

Very little changes for you: the same warm welcome, the same counter, just a mask on our side of it. Our consultation room is ventilated between appointments, high-touch surfaces are wiped hourly, and hand sanitiser stations sit at the entrance and the dispensary hatch.

Shopping with extra care

If you are shielding or feeling unwell, choose click-and-collect or free local delivery instead — your medicines are packed separately and handed over contact-free at the door. Prescription customers can also nominate a trusted person to collect on their behalf.

“We would rather wear a mask all day than have one vulnerable customer feel unsafe collecting their prescription.” — the Ondrelle dispensary team

Thank you for masking with us

Coverings are optional for visitors, but many customers still choose to wear one — and we are grateful. Together, these small courtesies keep the pharmacy open and safe for everyone, every day.

Shop with click-and-collect

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